Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Hifyan, we work to make sure your order reaches you safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible. Since our products are made and prepared specifically for each order, processing may take some time before your package is shipped.

2. Delivery Time

📦 Estimated delivery time: Within 12 days

Orders are generally delivered within 12 days from the date of order confirmation. Delivery times may vary depending on your location, courier service, product availability, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided while placing your order. You can use the tracking information to check the status of your shipment.

5. Delays

While we aim to deliver all orders within 12 days, unexpected delays may occur due to weather conditions, courier issues, public holidays, high order volumes, or other circumstances outside Hifyan's control.

If your order is delayed beyond the estimated delivery period, please contact us and we will assist you in checking its status.

6. Incorrect Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order. Hifyan is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging so that we can review the issue and assist you.