Refund policy

Return & Refund Policy

Last Updated: September 17, 2026

At Hifyan, we want you to receive your order in good condition. Please read the following policy carefully before placing your order.

1. No Returns

Hifyan does not accept returns for products once they have been delivered.

2. No Refunds

All purchases made through Hifyan are generally non-refundable.

We do not provide refunds for change of mind, incorrect size selection, incorrect colour selection, personal preference, or any other reason unrelated to a damaged, defective, or incorrect product.

3. Replacements

Replacement may be offered only in specific situations, such as:

The product arrives damaged.
The product has a manufacturing or printing defect.
You receive a product different from the one you ordered.
The product is missing essential parts or components, where applicable.

To request a replacement, you must contact us at marketyloom@gmail.com and provide your order number along with clear photographs or videos showing the issue.

Our team will review the request and determine whether the order qualifies for a replacement.

4. Replacement Conditions

Replacement requests should be submitted as soon as possible after receiving the order.

The product may need to be verified through photographs, videos, or other information before a replacement is approved.

Replacement approval is subject to verification and product availability.

5. Change of Mind

We do not accept returns or provide replacements because of:

Change of mind
Incorrect size selected by the customer
Incorrect colour selected by the customer
Personal preference
Minor differences in colour caused by screen settings
Changes in preference after placing the order

Please carefully review the product information and selected variants before completing your purchase.

6. Order Cancellation

Once an order has been placed and confirmed, it generally cannot be cancelled.

Please verify your order details before completing your purchase.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Hifyan is not responsible for delays, failed deliveries, or additional shipping issues caused by incorrect or incomplete information provided by the customer.